Terms of service

The service

Reeve is back-office software for trade-service businesses. It helps you capture leads, build and send estimates, schedule and dispatch crews, track jobs and time, invoice, take payments, and communicate with your clients. We add and change features over time, and the Service is offered as it exists at the time you use it.

Accounts and your team

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping login credentials secure, and for everything done under your account, including by the people you invite to it.

Free trial

New accounts start with a free trial of 7 days, or the period shown when you sign up. You choose a plan and give a payment card to start the trial. Nothing is charged during the trial. When it ends, your first payment is taken and your plan continues. If you cancel before the trial ends, you are not charged.

Money-back guarantee

If the Service isn’t right for your business, cancel from your plan settings within 90 days of your first payment and we will refund every payment you made for your plan (Solo or Team), monthly or annual. Payments for the texting add-on are not refunded, because the carrier and messaging costs behind it are already spent. Your plan ends when you cancel, and your account becomes read-only. Refunds go back to the card you paid with and usually arrive within 5 to 10 business days. The guarantee applies once per business, to its first subscription.

Subscriptions and billing

• Paid plans are billed in advance, monthly or annually, at the price shown when you subscribe. Optional add-ons, such as texting, are billed with your plan. Billing is handled by our payment processor, Stripe.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• The texting add-on includes fair use of up to 3,000 message segments a month on Solo and 7,500 on Team. A segment is up to 160 characters, or 70 when a text contains emoji or other special characters, so a longer text counts as more than one. If your business regularly goes over, we will contact you to agree a larger allowance or usage-based pricing. We will not stop your texts over usage without telling you first.
• You can cancel at any time from your plan settings. Your access continues until the end of the period you have paid for. We do not refund partial periods, except under the money-back guarantee above or where the law requires it.
• If a payment fails, we will retry it and let you know. If it is still unpaid 14 days after the first failure, your account becomes read-only until the balance is paid. Your clients can still view and pay the invoices you sent them.
• We will give you at least 30 days’ notice before a price change applies to your plan. The new price takes effect at your next renewal. Any price we have agreed in writing to hold for a set period is honored for that period.
• Prices do not include taxes. Where we are required to collect sales or similar taxes, we will add them to your bill.

Getting paid by your clients

If you accept card or bank payments from your clients through the Service, those payments are processed by Stripe under its own terms, including the Stripe Connected Account Agreement, which you accept with Stripe when you set up payments. Payments go to your own Stripe account; we never hold your funds. Stripe’s processing fees apply. We do not currently charge a fee on payments your clients make to you. You are responsible for refunds, disputes, and chargebacks with your clients.

Messages you send to your clients

Texts and emails sent from your account, including automatic notifications you leave turned on, are sent on your behalf and in your business’s name. You are responsible for:

• Having every consent the law requires before messaging someone, including under the Telephone Consumer Protection Act and the CAN-SPAM Act;
• The content of your messages, which must not be misleading about who is sending them; and
• Honoring opt-outs. Replies of STOP to your texts and unsubscribe requests from your marketing emails are processed automatically.

Texting requires registering your business with mobile carriers. You agree to give us accurate information for that registration and authorize us to submit it on your behalf. Carriers decide whether to approve it and how long that takes, so we cannot guarantee approval, timing, or delivery of any message. We may pause messaging from an account when needed to protect delivery for everyone, to follow carrier rules, or to comply with the law.

Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Send spam, or messages to people who have not given the consent the law or carrier rules require;
• Send content that mobile carriers prohibit, such as content about illegal drugs, or that is hateful, sexual, or deceptive;
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service, or to another business’s data; or
• Upload content that infringes the rights of others or that you do not have the right to provide.

Your data

You own the business and client data you enter into the Service. You grant us the rights necessary to host and process it to provide the Service. We process your clients’ information on your behalf, we never sell it, and you can export it at any time.

If your account is canceled or terminated, we keep your data for 60 days so you can export it or come back. After that we may delete it, except for copies we must keep by law and routine backups, which expire on their normal schedule.

Services we rely on

The Service is built on third-party providers, including for hosting, databases, email, texting, maps, and payments. Their own terms may apply to the features they power. We are not responsible for their outages or for changes they make, though we will work to limit the effect on you.

Support and availability

Support is available by email at support@joinreeve.com. We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free, and we may take it down briefly for maintenance.

Intellectual property and feedback

The Service, including its software, design, and content (excluding your data), is owned by Y's Ventures, LLC and its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in the Service except the right to use it as described here. If you send us suggestions or feedback, we may use them without any obligation to you.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, Y's Ventures, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

Indemnification

You will defend and indemnify Y's Ventures, LLC against claims by third parties arising from your data, the messages you send through the Service, or your violation of these Terms or the law.

Termination

You may cancel at any time. We may suspend or terminate your access if you violate these Terms, if your account is unpaid, or if it is necessary to protect the Service, other customers, or the people they message. Where we reasonably can, we will tell you first and give you a chance to fix the problem.

Governing law

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-laws rules.

Changes to these terms

We may update these Terms from time to time and will revise the effective date above when we do. For material changes, we will give you at least 30 days’ notice by email or in the Service. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Contact us

Questions about these Terms? Contact Y's Ventures, LLC at support@joinreeve.com.