Support

Contact us

Email is the fastest way to reach us. Write to support@joinreeve.com with your business name and a short description of what you were doing when the problem happened — a screenshot helps too. We read and answer every message, typically within one business day.

Reeve is built and operated by Y's Ventures, LLC in the State of Nebraska.

The Reeve field app

The Reeve field app for iPhone and iPad is used by field crews to run their day: see the visits assigned to them, track time on each job, and mark work complete. It works alongside the Reeve web app that office staff and owners use.

• Requirements. An iPhone or iPad running a recent version of iOS, and an internet connection.
• Getting an account. Your company creates your account and invites you — the app is for a business’s own team, so accounts aren’t self-serve. If you don’t have a login yet, ask your company’s admin or owner to add you.
• Signing in. Open the app and sign in with the email and password your company set up for you.

Using the field app

• Your schedule. After you sign in, the Today screen lists the visits assigned to you for the day, in the order you’ll do them.
• A visit. Tap a visit to see the customer, the address, and the work to be done.
• Tracking time. Tap Clock in when you start a visit and Clock out when you pause or finish.
• Finishing work. Tap Complete visit when the job is done — that lets the office know the work is finished.

Troubleshooting

• Can’t sign in. Double-check your email and password. If it still won’t work, email support@joinreeve.com and we’ll reset your password and make sure your account is active.
• No visits showing for today. You may not have any visits assigned today, or you may not be added to your team yet. Ask your company’s admin to confirm you’re on the team and assigned to the day’s work.
• The app won’t load or seems stuck. Close the app fully and reopen it, and check that you have a Wi-Fi or cellular connection.
• Still stuck? Email support@joinreeve.com and we’ll help.

Your account and data

Accounts are created by the business you work for, and individual crew members are never charged. Reeve is intended for business use, not for consumers.

• Reset a password. Email support@joinreeve.com and we’ll help you reset it.
• Delete your account or data. Email support@joinreeve.com from the address on your account, or ask your company’s admin, and we’ll delete your account and remove your personal information.
• Privacy. See our privacy policy for how we handle your information.

Billing (business owners)

Reeve is one flat price with unlimited users, billed monthly or annually, with an optional SMS add-on and a free first month. Billing is handled through the Reeve web app, not through the App Store. See pricing for the details, or email support@joinreeve.com with any billing question, including how to cancel.

Text messages

If your business has messaging turned on, you can reply STOP to any text to opt out at any time. See our SMS/messaging terms for details.